369bet Privacy Policy – How We Protect Your Data

1. Introduction

Welcome to the 369bet Privacy Policy. This document explains how 369bet collects, processes, stores, and protects personal information that you provide to us when you register an account, make deposits or withdrawals in PKR, place bets on cricket or PSL matches, play casino games or slots, or interact with our platform in any other way.

By creating a 369bet account and using our services, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read it alongside our Terms and Conditions to get a complete picture of how your account is managed.

We are committed to handling your personal data responsibly, keeping it secure, and using it only for purposes that are relevant to running your account and improving your experience on the platform. We do not use your data in ways that go beyond what is reasonably expected when you sign up for an online gaming and sports betting service.

2. Data We Collect

369bet collects personal data at different points during your time on the platform. Below is a detailed breakdown of what we collect and at which stage.

Registration Data

When you create a 369bet account, we collect:

• Full name
• Date of birth (to verify you are 18 or over)
• Email address
• Phone number (used for account verification and two-factor authentication)
• Chosen username and password (password is stored in hashed form — never as plain text)

Identity Verification Data

When we ask you to verify your identity — which may happen after a certain level of activity or before processing a withdrawal — we may collect:

• Copy of a government-issued ID (such as a Pakistani CNIC, passport, or driving licence)
• Proof of address
• Selfie or photo for identity matching purposes

This information is handled with strict confidentiality and is only reviewed by authorised staff members responsible for account verification.

Transaction Data

Every deposit and withdrawal you make generates a transaction record that includes the amount in PKR, the payment method used (such as JazzCash or Easypaisa), the date and time, and the resulting account balance change. This data is retained as part of your account history.

Activity Data

We record your betting and gaming activity on the platform — including bets placed on cricket, PSL, T20 matches, football, or esports, as well as casino game sessions in slots, live casino, and bingo. This data helps us detect unusual patterns, ensure responsible gaming tools work correctly, and resolve any disputes about bet outcomes.

Technical and Device Data

When you access 369bet we automatically collect certain technical information including your IP address, browser type and version, device type, operating system, and session timestamps. This data is used for security purposes, fraud prevention, and to ensure the platform displays correctly on your device.

3. How We Use Your Data

369bet uses the data we collect for specific, clearly defined purposes. We do not use your data for anything beyond what is described here without informing you first:

• Account Management: To create and maintain your 369bet account, process login requests, and keep your account details accurate and up to date.
• Transaction Processing: To process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, and other supported payment methods.
• Age and Identity Verification: To confirm you meet the minimum age of 18 and that your identity matches the payment methods registered to your account.
• Customer Support: To respond to your queries, resolve disputes, and assist with account issues through live chat or email.
• Responsible Gaming: To monitor activity patterns that may indicate problem gambling behaviour and to enforce any self-exclusion, deposit limit, or cooling-off restrictions you have set.
• Security and Fraud Prevention: To detect and prevent fraudulent account activity, unauthorised access, bonus abuse, and money laundering attempts.
• Platform Improvement: To analyse how players use the platform so we can improve navigation, game availability, and the overall experience.
• Promotions and Bonuses: To identify which bonuses and promotions you are eligible for and to communicate relevant offers — you can opt out of marketing communications at any time through your account settings.
• Legal Compliance: To maintain records required by our platform policies and to cooperate with any lawful request from authorities where legally obligated.

4. Data Sharing

369bet does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share data with the following categories of third parties only where it is strictly necessary to operate the platform or comply with a legal obligation:

Payment Processors

To process your deposits and withdrawals, we share relevant transaction details with payment processors such as JazzCash, Easypaisa, Raast, and bank transfer providers. These processors receive only the data needed to authorise and complete the specific transaction — they do not receive your full account profile or betting history.

Identity Verification Providers

When account verification is required, we may use a third-party identity verification service to check the documents you submit. These providers are bound by strict data handling agreements and can only use your information for the verification process.

Game and Technology Providers

The casino games, slots, live casino titles, and bingo rooms on the 369bet platform are provided by third-party game studios. These providers may receive a player session identifier for the purpose of running the game — they do not receive your full name, contact details, or payment information.

Legal and Regulatory Requests

If 369bet receives a lawful request from a court or competent authority requiring disclosure of specific account information, we are obligated to comply. We will disclose only the minimum information necessary to satisfy the request and will notify you where we are legally permitted to do so.

5. Payment Data

When you deposit or withdraw funds on 369bet using JazzCash, Easypaisa, Raast, a debit or credit card, or any other supported payment method, the financial transaction itself is handled by the relevant payment processor or bank — not stored in full by 369bet.

369bet retains a record of each transaction that includes:

• The payment method type (e.g. JazzCash, Easypaisa, bank transfer)
• The last few digits of the account or card number where applicable (for matching purposes only)
• The transaction amount in PKR
• The date, time, and status of the transaction

Full card numbers, JazzCash PINs, Easypaisa credentials, or bank account passwords are never stored by 369bet at any point. If you use a card, payments are processed through a PCI-DSS compliant gateway that handles sensitive card data independently of our servers.

The name registered on your payment method must match the name on your 369bet account. This is a security and anti-fraud measure — not a data collection exercise. Any mismatch may result in a transaction being held for manual review.

6. Cookies and Tracking

369bet uses cookies — small text files stored on your device — to make the platform work correctly and to improve your experience. Here is an overview of the types of cookies we use:

Essential Cookies

These cookies are necessary for the platform to function. They keep you logged in during your session, maintain your language and display preferences, and ensure the betting slip and account balance update correctly. You cannot disable essential cookies without breaking platform functionality.

Analytics Cookies

We use internal analytics to understand how players navigate the 369bet platform — which pages are most visited, how long sessions last, and which features are used most frequently. This data is aggregated and anonymised — it does not identify you personally. It helps us improve the platform and prioritise development.

Session Security Cookies

These cookies help us detect unusual login behaviour and protect your account from being accessed by unauthorised parties. They track session identifiers that expire when you log out or close your browser.

Managing Cookies

You can manage or delete cookies through your browser settings at any time. Most browsers allow you to block third-party cookies or clear all stored cookies. Note that blocking essential cookies will prevent some features of the 369bet platform from working correctly — including staying logged in between pages.

369bet does not use third-party advertising or retargeting cookies. We do not pass your browsing behaviour to ad networks or social media platforms.

7. Data Retention

369bet keeps your personal data for as long as it is needed to provide the services you have signed up for, and for a reasonable period after your account is closed to comply with our internal record-keeping policies.

Specific retention periods for different data types are as follows:

• Account and registration data: Retained for the full duration of your account and for up to five years after account closure.
• Transaction records (deposits and withdrawals in PKR): Retained for up to seven years in line with standard financial record-keeping practices.
• Identity verification documents: Retained for the duration of your account and for a reasonable period afterwards, then securely deleted.
• Betting and gaming activity logs: Retained for up to three years to support dispute resolution and responsible gaming monitoring.
• Technical and device logs: Retained for up to 12 months then automatically purged.
• Support and communication records: Retained for up to two years after the interaction is resolved.

If you request account deletion, we will remove your personal data from active systems within a reasonable timeframe. Some data may be retained in archived form where we have a legitimate reason to do so — such as unresolved disputes, pending withdrawals, or legal obligations.

8. Security Measures

Protecting your personal data is a priority for 369bet. We have implemented a range of technical and operational security measures designed to prevent unauthorised access, data loss, and misuse:

• Encryption in transit: All data transmitted between your device and the 369bet platform is encrypted using TLS (Transport Layer Security). This applies to login, account activity, and all deposit and withdrawal requests.
• Encrypted storage: Sensitive data including passwords (stored as hashed values) and identity documents are stored on encrypted servers with access controls.
• Two-factor authentication: We offer two-factor authentication (2FA) for account login. We strongly encourage all players to enable this feature to add a second layer of protection.
• Access controls: Internal access to player data is restricted to staff members with a specific operational need. Access is logged and reviewed.
• Fraud monitoring: Automated and manual systems monitor account activity for signs of fraud, unusual login locations, and abuse patterns.

While we apply strong security measures, no online platform can guarantee absolute security against all threats. You also play an important role in keeping your account secure — use a strong unique password, enable 2FA, and never share your login details with anyone. 369bet staff will never ask for your password.

9. Your Rights Over Your Data

As a 369bet player, you have rights regarding the personal data we hold about you. These rights are available to you at any time by contacting our support team:

• Right to Access: You can request a copy of all personal data 369bet holds about you. We will provide this in a readable format within a reasonable timeframe.
• Right to Correction: If any of your personal data is inaccurate or outdated, you have the right to request that we correct it. You can update most account details directly through your account settings.
• Right to Deletion: You can request that we delete your personal data. We will process this request subject to any legal or operational obligations that require us to retain certain records.
• Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances — for example, while a dispute is being resolved.
• Right to Object: You can object to your data being used for marketing communications at any time by updating your preferences in your account settings.
• Right to Data Portability: You may request your data in a structured, machine-readable format if you wish to transfer it to another service.

To exercise any of these rights, contact the 369bet support team through live chat or by emailing [email protected]. We will verify your identity before processing any data request to ensure we are not releasing your information to an unauthorised party.

10. Children and Minors

369bet is strictly an adults-only platform. You must be at least 18 years of age to register an account and use any of our services. We do not knowingly collect personal data from anyone under the age of 18.

If we discover that an account has been created by or for a person under 18, the account will be immediately closed, all data associated with it will be deleted, and any deposited funds will be returned to the payment method used for the deposit.

If you believe a minor has registered on the 369bet platform, please contact our support team immediately so we can investigate and take the appropriate action. For more information about keeping young people safe from online gaming, visit our Responsible Gaming page.

11. Changes to This Privacy Policy

369bet may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or operational requirements. When we make updates, the revised policy will be published on this page with an updated "Last Updated" date at the top.

For significant changes that affect how we use your personal data in a material way, we will make reasonable efforts to notify you directly — either through an in-platform notification or by email to your registered address. It is your responsibility to review the updated policy and, if you disagree with any changes, to contact support to discuss your options including account closure.

Continued use of the 369bet platform after any update to this policy is published constitutes your acceptance of the updated terms.

12. Contact Us About Privacy

If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please get in touch with the 369bet team. We are available 24 hours a day, seven days a week.

• Live Chat: Available directly through the 369bet platform and the mobile app at any time.
• Email: [email protected] — use the subject line "Privacy Enquiry" for data-related requests.
• FAQ: Many common questions are answered in our FAQ section.

We take all privacy-related enquiries seriously and aim to respond to every message within 24 hours. If your request involves a data access, correction, or deletion query, please include your registered username so we can locate your account securely.